Journal · API & Agents

Field notes from the clinical back office.

Practical guides on building, running, and moving compliant telehealth businesses. Case studies join this page as our customers go live.

API & AgentsSep 2026

What is agentic healthcare? How AI agents deliver care in 2026

The shift from AI that answers to AI that acts — what agents can do in a care program, where clinicians must decide, and the infrastructure that makes it lawful.

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API & AgentsSep 2026

Can AI prescribe medication? How AI prescriptions actually work

AI cannot legally prescribe in any US state — but it can do almost everything around the decision. The rules, the workflow, and how to build “prescribe using AI” the right way.

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API & AgentsSep 2026

Refill medication with AI: how an agentic refill runs from request to doorstep

Why refills are the first job for a healthcare agent, the eligibility and follow-up checks it runs, the clinician authorization step, and what the patient sees.

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API & AgentsAug 2026

Where AI stops: clinical escalation and the human in the loop

What an agent can safely do in a telehealth program, where a licensed clinician must decide, and the escalation design that keeps both true.

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