Journal

Notes on building in digital health

Practical guides on launching, running and switching compliant care programs: architecture, compliance, pharmacy and unit economics. New posts every week.

59 guides3 seriesUpdated weekly

Putting licensed providers behind your AI health product

Your AI product reached the point where users need a prescription or a clinician. Why software can’t cross that line, what a licensed clinical layer adds, and how to wire it in.

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Adding covered, branded GLP-1s to a cash-pay program

Some of your patients have coverage for branded GLP-1s. How a cash-pay program offers that option alongside compounded care: benefits checks, prior authorization, appeals, routing rules and the funnel math.

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PC/MSO structure for venture-backed telehealth: form your own or build on licensed infrastructure

Why investors can’t own a medical practice in most states, how the professional corporation and management company split the work, and how to decide whether to form your own.

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Building on Lithos, Part 4: adding one clinical service at a time

Refill renewals, insurance benefits checks, prior authorization and AI care agents, added one at a time to a program that already runs. The integration shape, a worked cost model per service and a rule for what to add first.

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Adding a second telehealth vertical without a second stack

Your existing patients are the cheapest acquisition channel you will ever have. The cross-sell math for a second vertical, what has to change clinically, what should not change at all, and a launch checklist.

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Introducing the Lithos Startup Program: up to $2,500 to launch your care program

Up to $2,500 in clinical credits, a shared Slack channel with our team and a named point of contact, for founders building care products out of accelerator programs.

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What clinical infrastructure costs from pre-launch to 1,000 patients: a runway model

A ten-month worked model of what the clinical layer costs a seed-stage company under three approaches, and how each choice moves months of runway.

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How large companies launch telehealth without building a medical practice

What building a medical practice actually takes, what a storefront partner keeps, and how licensed infrastructure lets an enterprise own the brand, the customer and the data.

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Running your own telehealth vendor stack vs Lithos: the real cost per visit

Seven vendor contracts look cheap one at a time. Here is the full per-visit cost of running your own stack, next to the same program on Lithos.

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How to build a telehealth platform, Part 3: e-prescribing and pharmacy routing

What happens after the clinician signs — the SCRIPT transaction, EPCS, choosing 503A vs 503B, state licensure routing, cold chain, and the status events your product needs.

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How to build a telehealth platform, Part 2: designing intake

Intake is the product surface that decides how fast a clinician can decide. How to structure it, when to branch, what to validate at the API boundary, and what to leave to the visit.

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How to build a telehealth platform, Part 1: the complete architecture

The seven layers every telehealth platform has — from storefront to pharmacy — what each one does, what it costs to build, and where the compliance actually lives.

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Running a telehealth program at scale, Part 6: the telehealth infrastructure RFP

The questions a program with volume should put to every platform — clinical coverage and turnaround, pharmacy routing, API and exports, compliance evidence, pricing and exit terms, migration support — with scoring and red flags.

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59 posts · page 1 of 5

Series

Read it in order

Multi-part guides that build on each other. New parts publish Tuesday through Thursday.

3 parts so far

How to build a telehealth platform

The architecture of a modern telehealth platform, one layer per post — what to build, what to buy, and where the compliance lives.

See the whole series
6 parts so far

Running a telehealth program at scale

For teams already doing hundreds to thousands of encounters a month: unit economics, throughput, reliability, switching, and the risk work that comes with volume.

See the whole series
4 parts so far

Building on Lithos

Putting physician-reviewed care inside your product — integration patterns, embedded care, webhooks, agents, and what to build around the API.

See the whole series
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