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Journal · Operations

Field notes from the clinical back office.

Practical guides on building, running, and moving compliant telehealth businesses. Case studies join this page as our customers go live.

9 posts in Operations · Show all
OperationsAug 2026

Labs for telehealth programs: at-home kits vs. draw networks

How kits and draw sites compare on completion, panels, and cost — and how to build the lab loop so results actually gate care.

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OperationsAug 2026

Refunds, cancellations, and chargebacks for telehealth subscriptions

A refund matrix that fits clinical products, the dispute-rate math that threatens merchant accounts, and the moves that keep you under the thresholds.

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OperationsAug 2026

Patient support for telehealth programs: the tickets that actually happen

The real ticket mix, the clinical/non-clinical triage line only licensed staff may cross, and the notifications that prevent the biggest queues.

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OperationsAug 2026

Do cash-pay telehealth programs need NPIs, CPT codes, and superbills?

Which pieces of the insurance world still apply when you never file a claim — and why superbills are a revenue feature for cash-pay programs.

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OperationsAug 2026

Inside a compounded GLP-1 order: from prescription to doorstep

Seven stages, four regulated parties, and the status your product should show the patient at each one.

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OperationsAug 2026

From signed contract to first prescription: a realistic telehealth launch timeline

A week-by-week map of launching on infrastructure — what gates the first prescription and what only looks like it does.

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OperationsAug 2026

503A vs 503B: choosing a compounding pharmacy for your GLP-1 and peptide program

What each kind of pharmacy can make and ship, how strong programs use both, and the vetting checklist to run before the first order.

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OperationsJul 2026

How to switch telehealth infrastructure without losing patients

A playbook for migrating an operating telehealth business: parallel-running stacks, moving records, and cutting over safely.

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OperationsJul 2026

For Clinicians: taking your practice direct

Leaving the platforms to own your panel, your brand, and your economics — and what handles the back office when you do.

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